We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.

This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!

This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.

What s in it for you?

• Salary: £26k + £2k bonus potential
• Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm
• 1 day WFH per week after probation
• Pension
• Growing and progressive environment
• Busy and interesting role
• Excellent opportunity for someone in retail to gain office experience

Key Responsibilities for the Customer Service Administrator

• Providing effective customer service and support to external and internal customers
• Effective handling of circa 60-80 customer calls/emails daily
• Preparing quotations and pro-forma invoices
• Supporting new business accounts
• Handling invoice/collection queries
• All pre and post sales enquiries
• Customer complaint handling
• Advising customers of any order delays

For this Customer Service Administrator role they are looking for:

• Minimum 2 years customer service experience, with retail (customer facing) experience
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills
• Numerate
• Drives for results and positive outcome
• Pays close attention to detail, and accuracy
• Proactive, with ability to multi-task and manage time effectively
• Previous experience using SAP is desirable
• A car driver is preferred due to office location

If you are interested in this Customer Service Administrator role, please apply now!

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.