Customer Executive Assistant

Based in St Albans

27,000 - 31,000 depending on experience

Working 5 days a week over weekdays and weekends

We're seeking a Customer Executive Assistant to join a sociable and friendly team for a well-established travel company in St Albans.

If you enjoy working in a fast-paced environment, engaging with customers and are a natural problem solver, this role is perfect for you!

As a Customer Executive Assistant, you'll be responsible for delivery exceptional service to valued customers via telephone, email and social media. You will update customers on pre-travel plans and handle post-travel enquiries whilst ensuring seamless communication across various channels.

The ideal candidate for this role:

• Outstanding verbal and written communication skills
• Previous experience working in Customer Service, ideally using various platforms
• Self-driven and enthusiastic towards their responsibilities
• Ability to work well under pressure
• Demonstrated expertise in resolving challenged and managing customer concerns

Further details:

• Company benefits include 20 days holiday + bank holidays in leu, company pension, training and development, staff discount up to 25% on travel, cycle to work scheme
• Free parking on site
• Located in town centre
• Working hours 37.5 hours per week on average, working shifts Monday to Sunday. Monday to Friday are shifts between 9am-8pm, Saturday 9am-5pm and Sunday 10am-6pm

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.